Customer Service Representative applicants have rated the interview process at HSBC with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 64% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Representative according to 63 Glassdoor interviews include:
One on one interview: 19%
Phone interview: 17%
Background check: 16%
Skills test: 13%
Drug test: 9%
Personality test: 7%
IQ intelligence test: 7%
Presentation: 5%
Group panel interview: 5%
Other: 2%
Here are the most commonly searched roles for interview reports -
Done interview via Zoom was not that bad had extra time good experience overall
Lasted 45 minutes if im honest
Take your time do not panic and just be yourself u got this
Interview questions [1]
Question 1
Question 1: Tell me about a time when you have built up a customer/stakeholder/colleague relationship quickly and effectively.
Question 2: Tell me about a time when you have followed a process or procedure?
Question 3: Tell me about a time when you have multi-tasked? And how did you manage your time?
Question 4: Tell me about a time where you have needed to relay specific information from one person to another, and how did you understand the facts?
Question 5: What strategies or coping mechanisms do you use when you're having a difficult day at work or in your personal life?
(Question 5 is not competency so do not worry about giving star method answer just wants to know how u cope with stress)
Case Study question: You receive a call from Mrs Shah who would like to check her balance information and make a payment for a new car while on the phone. Mrs Shah has been thinking about downloading the mobile banking app but she has some concerns. Mrs Shah would usually prefer to call because she is worried the app isn’t secure. Despite this, through having a conversation with your customer, you understand that she is open to finding out more information about online/mobile banking.
How would you provide amazing service to Mrs Shah
The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.
Interview questions [1]
Question 1
Why did you apply for this role and why do you want to work at HSBC?
Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle
I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview