Customer Service Executive applicants have rated the interview process at HSBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Executive roles take an average of 19 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Executive according to 12 Glassdoor interviews include:
One on one interview: 20%
Personality test: 15%
Skills test: 13%
Background check: 13%
Phone interview: 11%
IQ intelligence test: 9%
Presentation: 7%
Group panel interview: 6%
Drug test: 4%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 3 weeks. I interviewed at HSBC (Colombo, Western) in Sep 2011
Interview
First I had a walk-in interview. The recruiters reviewed my resume and certificates and gave a date for an exam. In the exam they tested my English knowledge. And after I got through the written exam, I had a phone interview with Hyderabad HSBC recruiter. She tested my spoken skill of English. After few days, i got a call for my third interview since i got through the phone interview. In my thid interview, they tested my leadership skills and experiences.
Interview questions [1]
Question 1
How did you manage a stressful problem you faces when organizing an event?
Good. Hard but can manage. Interviewers are friendly and you dont have to wprry if uou dont know an answer for a question. Just be honest and they will help.
I applied through an employee referral. I interviewed at HSBC
Interview
Was comprehensive and was one of the best interviews I had faced in my life. my career changed and opened up because of this interview and attribute my success for having said yes to the offer.
Interview questions [1]
Question 1
Explaining situations of success and how to measure it
I applied online. The process took 2 weeks. I interviewed at HSBC (Cyberjaya) in Oct 2019
Interview
The interview involves 4 stages:
1. phone interview
2. call centre roleplay (candidates were given sample scripts on the usual situation at a call centre. then, they were required to act as a customer service representative for a mock call. situation given: lost debit card, forgot online banking password)
3. interview with head department
4. online test.