I applied online. The process took 3 weeks. I interviewed at HSBC (Manchester, England) in Jan 2024
Interview
The interview process is seamless, with fair questions asked. Feedback is shared within two weeks of attending the interview. The questions asked are scenario-based and highly relatable to daily activities. The interview is mostly done online.
Initial screening: A review of your resume and cover letter.
Phone interview: A brief conversation to assess your qualifications.
In-person interview: A more detailed discussion of your skills and experience.
Final decision: The company's decision on whether to offer you the position.
The interview process was pretty basic. The manager will ask you a lot of questions centered around customer service and your previous exposure/ experience to similar rules. They will also ask you questions which are situational to understand how you would go about those situations.
Interview questions [1]
Question 1
Tell me about a time when you handled a client which was not happy?
Customer Service Associate applicants have rated the interview process at HSBC with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 2 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HSBC overall takes an average of 30 days.
Common stages of the interview process at HSBC as a Customer Service Associate according to 2 Glassdoor interviews include:
Skills test: 20%
IQ intelligence test: 20%
Personality test: 20%
Background check: 20%
One on one interview: 20%
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