I applied online. The process took 2 weeks. I interviewed at HSBC (Hong Kong) in Oct 2022
Interview
A Zoom interview with some basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers.
Interview questions [1]
Question 1
Basic calculating and role play (e.g. counter staff assists customer to pay his credit card bills that is in a hurry) to see your reaction and handling with customers
I applied in-person. The process took 3 weeks. I interviewed at HSBC
Interview
Pleasenr. Very formal, however staff interviewing were lovely and made me feel comfortable and st ease. I had 2 interviewing me. About 5 questions were asked, and last approx 45-60mins
Interview questions [1]
Question 1
Tell me about HSBC and the role you’ve applied for
face to face interview, length in around 30 minutes, with H R manager, at HSBC Olympic Office. Keen competition as there are 10 other candidates waiting behind me, but all of them looks like experienced hire.
Customer Service Officer applicants have rated the interview process at HSBC with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.7% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at HSBC as a Customer Service Officer according to 1 Glassdoor interviews include:
Personality test: 17%
One on one interview: 17%
Background check: 17%
Skills test: 17%
Phone interview: 17%
IQ intelligence test: 17%
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