I applied online. The process took 1 day. I interviewed at HTC Global Services (Troy, MI) in Oct 2015
Interview
Did a pretty basic phone screening, then had a in person interview a few days later. The same day they offered me the job a few hours after interview. Having a background in help desk I was not surprised. I started training and noticed that 85 percent of my class does not have experience in help desk, they seem to be hiring just about any warm body with an associates degree in anything.
I applied in-person. The process took 5 days. I interviewed at HTC Global Services (Troy, MI) in Sep 2015
Interview
I was interviewed one on one with one of the managers. She was friendly and nice. The interview lasted about 20 minutes or so. I don't remember. She asked me about my past employers and what type of shift I would like and she explained how the call center operates.
Interview questions [1]
Question 1
Can you tell me about your past experiences at your last employer?
Service Desk Analyst applicants have rated the interview process at HTC Global Services with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Desk Analyst roles take an average of 3 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at HTC Global Services overall takes an average of 18 days.
Common stages of the interview process at HTC Global Services as a Service Desk Analyst according to 2 Glassdoor interviews include:
Skills test: 22%
Drug test: 22%
Background check: 22%
One on one interview: 22%
Phone interview: 11%
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