I applied online. I interviewed at Hallmark (Los Angeles, CA)
Interview
I applied on the company website and then called the store a few days later to follow up on my application. I received a call a few days later to schedule an in-person interview at the store location. Contrary to most people's quick 10 minute interviews, my interview was actually about 40 minutes long. The manager discussed the history of the company and the quality standards of the company. Then she asked me questions about my work history and my qualifications. Then she posed several hypothetical work situations and asked me to explain how I'd deal with those circumstances. I got the sense that she wasn't necessarily so much concerned with my specific answers as she was with my ability to decide how to handle events without a lot of notice. She took lots of notes as I answered her questions, but it didn't give the sense of added pressure or judgment--more like as if she was interviewing me for a magazine article. After she got all the information she needed, she told me she was finishing up some more interviews in the coming days and that I'd hear from her in about a week. I got a call 5 days later offering me the job.
Interview questions [1]
Question 1
How would you define customer service in your own words?
It was super chill. It was with my hiring supervisor and was very basic interview questions. Then she gave a lot of information about the role and expectations and how crazy Christmas hets
Interview involved getting to know me, what experience do I have related to customer service and how do I deal with different situations. It was easy and pretty straight-forward. Great chat.
Very friendly. Small office within the store. Asked about how I'd handle various guests in the store with different needs or emotional states. Got to meet different employees as they passed through.
Interview questions [1]
Question 1
How would you change the tone of your service for someone who is searching for a sympathy gift?
Sales Associate applicants have rated the interview process at Hallmark with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 72% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Sales Associate roles take an average of 11 days to get hired, when considering 92 user submitted interviews for this role. To compare, the hiring process at Hallmark overall takes an average of 14 days.
Common stages of the interview process at Hallmark as a Sales Associate according to 92 Glassdoor interviews include:
One on one interview: 41%
Personality test: 18%
Background check: 9%
Skills test: 8%
Phone interview: 6%
Drug test: 6%
IQ intelligence test: 4%
Presentation: 4%
Other: 3%
Group panel interview: 1%
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