I interviewed at HealthEquity Inc. (Indianapolis, IN)
Interview
Relaxed, Straight forward questions regarding expectations , over the phone. Spoke to two people on 2 occasions. Both people were very kind and friendly. Was offered the job within a few days.
Interview questions [1]
Question 1
What type of Customer Service experience do you have?
I applied online. The process took 2 weeks. I interviewed at HealthEquity Inc. (Florida, OH) in Jul 2025
Interview
I was truly excited to interview for this position and to potentially join such a well-regarded company. I had the opportunity to speak with Stephanie and Charita during the interview process, and I appreciated the time they took to meet with me. However, I was informed that I would receive an update regarding the next steps, and unfortunately, I have not heard anything back.
While I understand that delays can happen, I wanted to express that the lack of follow-up has been disappointing, especially considering how enthusiastic I was about the opportunity. Clear communication is an important reflection of a company’s values, and I hope future candidates will have a more consistent experience.
Thank you again for the opportunity to interview.
I applied online. The process took 2 weeks. I interviewed at HealthEquity Inc. (Texas City, TX) in Jul 2025
Interview
I was truly excited to interview for this position and to potentially join such a well-regarded company. I had the opportunity to speak with Stephanie and Charita during the interview process, and I appreciated the time they took to meet with me. However, I was informed that I would receive an update regarding the next steps, and unfortunately, I have not heard anything back.
While I understand that delays can happen, I wanted to express that the lack of follow-up has been disappointing, especially considering how enthusiastic I was about the opportunity. Clear communication is an important reflection of a company’s values, and I hope future candidates will have a more consistent experience.
Thank you again for the opportunity to interview.
Member Service Representative applicants have rated the interview process at HealthEquity Inc. with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Service Representative roles take an average of 13 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at HealthEquity Inc. overall takes an average of 28 days.
Common stages of the interview process at HealthEquity Inc. as a Member Service Representative according to 7 Glassdoor interviews include:
Phone interview: 17%
One on one interview: 17%
Background check: 17%
Presentation: 17%
Drug test: 17%
Group panel interview: 17%
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