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      HealthEquity Inc.

      Engaged Employer

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      Related searches: HealthEquity Inc. reviews | HealthEquity Inc. jobs | HealthEquity Inc. salaries | HealthEquity Inc. benefits
      HealthEquity Inc. interviewsHealthEquity Inc. Member Service Representative interviewsHealthEquity Inc. interview
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      Member Service Representative Interview

      Oct 2, 2025
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HealthEquity Inc. (Indianapolis, IN)

      Interview

      Relaxed, Straight forward questions regarding expectations , over the phone. Spoke to two people on 2 occasions. Both people were very kind and friendly. Was offered the job within a few days.

      Interview questions [1]

      Question 1

      What type of Customer Service experience do you have?
      Answer question

      Other Member Service Representative Interview Reviews for HealthEquity Inc.

      Member Service Representative Interview

      Jul 22, 2025
      Anonymous Interview Candidate
      Florida, OH
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HealthEquity Inc. (Florida, OH) in Jul 2025

      Interview

      I was truly excited to interview for this position and to potentially join such a well-regarded company. I had the opportunity to speak with Stephanie and Charita during the interview process, and I appreciated the time they took to meet with me. However, I was informed that I would receive an update regarding the next steps, and unfortunately, I have not heard anything back. While I understand that delays can happen, I wanted to express that the lack of follow-up has been disappointing, especially considering how enthusiastic I was about the opportunity. Clear communication is an important reflection of a company’s values, and I hope future candidates will have a more consistent experience. Thank you again for the opportunity to interview.
      2

      Member Services Representative Interview

      Jul 21, 2025
      Anonymous Interview Candidate
      Texas City, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HealthEquity Inc. (Texas City, TX) in Jul 2025

      Interview

      I was truly excited to interview for this position and to potentially join such a well-regarded company. I had the opportunity to speak with Stephanie and Charita during the interview process, and I appreciated the time they took to meet with me. However, I was informed that I would receive an update regarding the next steps, and unfortunately, I have not heard anything back. While I understand that delays can happen, I wanted to express that the lack of follow-up has been disappointing, especially considering how enthusiastic I was about the opportunity. Clear communication is an important reflection of a company’s values, and I hope future candidates will have a more consistent experience. Thank you again for the opportunity to interview.

      Interview questions [1]

      Question 1

      If I had experience with HSA accounts
      Answer question

      HealthEquity Inc. interviews FAQs

      • Member Service Representative applicants have rated the interview process at HealthEquity Inc. with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 63.4% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Member Service Representative roles take an average of 13 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at HealthEquity Inc. overall takes an average of 28 days.
      • Common stages of the interview process at HealthEquity Inc. as a Member Service Representative according to 7 Glassdoor interviews include:

        Phone interview:  17%

        One on one interview:  17%

        Background check:  17%

        Presentation:  17%

        Drug test:  17%

        Group panel interview:  17%

      • Here are the most commonly searched roles for interview reports -

        1. Member Service Representative(41) ;
        2. Customer Service Representative(28) ;
        3. Service Delivery Manager(28) ;
        4. Manager(25) ;
        5. Member Service Specialist(20) ;
        6. Member Services Specialist(20) ;
        7. Senior Software Engineer(18) ;
        8. Implementation Manager(13) ;
        9. Member Services Representative(13) ;
        10. Director(12) ;
        11. Analyst(11) ;
        12. Client Service Representative(11) ;
        13. Software Engineer(11) ;
        14. Business Analyst(10) ;
        15. Member Service Representative II(9) .


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      Jobs at HealthEquity Inc.

      16 jobs in United States
      Sr Third Party Risk Analyst (TPRM)
      United States
      ·
      $88K - $112K /yr
      (Employer provided)
      View job
      Director, 3rd Party Security Risk
      United States
      ·
      $152K - $201K /yr
      (Employer provided)
      View job
      Product Owner
      Remote
      ·
      $97K - $123K /yr
      (Employer provided)
      View job
      AVP Relationship Management
      Remote
      ·
      $115K - $150K /yr
      (Employer provided)
      View job
      Sr Data Protection Cryptography Engineer
      United States
      ·
      $110K - $176K /yr
      (Employer provided)
      View job
      View all Member Service Representative Jobs