Customer Service Representative applicants have rated the interview process at Healthgrades with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 47.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Healthgrades overall takes an average of 17 days.
Common stages of the interview process at Healthgrades as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 50%
Group panel interview: 25%
Phone interview: 25%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. I interviewed at Healthgrades (Madison, WI) in Jul 2018
Interview
Interviewed with the call center supervisor. Asked me a few questions about myself, then had to read a short script as if she was a customer and I called to update info.
I applied in-person. The process took 3 weeks. I interviewed at Healthgrades (Denver, CO) in Jan 2012
Interview
Slow process a little redundant on the questioning but solid for the most part. Was nice meeting separately with the actual people doing the day to day tasks at hand.
Interview questions [1]
Question 1
Big on Healthcare experience but ironically the most successful employees do not come from this background. Tough questions on how to get around lack of this experience.