Customer Service Representative applicants have rated the interview process at Highmark Health with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 58.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 24 user submitted interviews for this role. To compare, the hiring process at Highmark Health overall takes an average of 30 days.
Common stages of the interview process at Highmark Health as a Customer Service Representative according to 24 Glassdoor interviews include:
Drug test: 20%
Phone interview: 17%
Skills test: 17%
One on one interview: 11%
Background check: 9%
Personality test: 8%
Presentation: 8%
Group panel interview: 4%
IQ intelligence test: 4%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Highmark Health (Camp Hill, PA) in May 2013
Interview
I applied online and passed the initial 50 question assessment. The next day I had another assessment which had six parts and took about an hour and a half. After this I was contacted in about two days for the face to face interview. The interview consisted of about 12 questions from the manager and IT help and was all behavioral questions. At the end of the interview I was told about what the company had to offer and was told they would be in contact with me. I received a call about two days later with an offer for the position.
Interview questions [1]
Question 1
Tell me a time when you know the customer was wrong and how did you handle the situation.
Spoke with HR for an initial screening. Easy discussion to get to know more about the role and salary. It didn't align with my salary requirements, however the HR rep was very friendly, easy to talk to, and it was still a productive conversation.
Interview questions [1]
Question 1
Tell me about yourself, why are you leavings your current role
I applied online. The process took 3 weeks. I interviewed at Highmark Health (Pittsburgh, PA) in Mar 2025
Interview
The interview process was short and sweet, just to find out the reason it was that way was because they left out a lot of information about the job position.
Interview questions [1]
Question 1
They asked me if I was able and willing to be on camera at all times.
The interview questions were very easy questions, only lasted about 15 minutes long. There were two interviews in a zoom. The schedule is est time zone. 6 weeks of training.