After a successful first interview at the restaurant with multiple managers, I was invited to a second interview with a higher-level manager, who had a reputation for being strict in her hiring process. This interview was conducted via Zoom and involved a series of questions about my past experiences, handling conflicts with customers, and my overall approach to hospitality. The interviewer maintained a neutral demeanor throughout the interview, which added to the challenge of the process. Overall, the interview process at Hillstone was thorough and demanding, reflecting the company's commitment to excellence in food quality and customer service. To prepare for the interview, I would recommend that future candidates study the menu, learn about the Hillstone franchise, and practice showcasing their hospitality skills. Additionally, being prepared for a potentially challenging interview environment and maintaining a positive and confident demeanor throughout the process is crucial to making a strong impression. Overall I rate it positive as it truly tests your ability to handle the pressure and you will only get the job if you deserve it. Be professional, in every area possible. From the way you dress, to the way you talk, to the smile you put on your face for presentation.