Guest Service Representative applicants have rated the interview process at Hilton Garden Inn with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 72.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Service Representative roles take an average of 3 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Hilton Garden Inn overall takes an average of 9 days.
Common stages of the interview process at Hilton Garden Inn as a Guest Service Representative according to 4 Glassdoor interviews include:
One on one interview: 29%
Background check: 21%
Drug test: 14%
Skills test: 7%
IQ intelligence test: 7%
Presentation: 7%
Personality test: 7%
Other: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Hilton Garden Inn (Pensacola, FL) in Dec 2024
Interview
A very nice woman interviewed me, and we got along, but I never heard back. Nice business hotel. Smiling staff, I would have fit in but I was ghosted. At least call to say no Thank you.
I applied in-person. I interviewed at Hilton Garden Inn (Valdosta, GA)
Interview
Interview process was very professional, but yet very comfortably relaxed, I felt at ease. The asst. mgr. was very friendly, he asked questions of past work exp., how do or would I handle certain situations with customer service..."customer is always right" how would I turn a negative guest experience to a positive one, etc.
Interview questions [1]
Question 1
If you had a guest that came down to guest services shortly upon checkin stating that they booked the 2 queen suite not the standard 2 queens; unfortunately there are no available suiets left for the evening. What do you do to give this guest a enjoyable guest experience?
I applied in-person. The process took 1 day. I interviewed at Hilton Garden Inn (Chesapeake, VA) in Aug 2015
Interview
It was brief, they originally wanted to cross train me in departments however I was left on the first day of training and had not enough knowledge of the specific micros system in the restaurant, hence staying in the front office department over the idea of cross training with the restaurant.
Interview questions [1]
Question 1
They asked me if I could be an animal, what would I be and why?