I applied online. The process took 2 days. I interviewed at Hilton Grand Vacations (Orlando, FL) in Apr 2026
Interview
It was very easy but they do ask sales questions. It was an hour long interview. I did have a phone call interview before that though. Make sure you are prepared and really know how to handle rowdy or angry customers because they ask a lot of questions about that.
Other Customer Service Representative Interview Reviews for Hilton Grand Vacations
I applied online. The process took 1 week. I interviewed at Hilton Grand Vacations in Feb 2023
Interview
The person doing the interview was very nice and laid back and explained everything very well. They were easy to work with in scheduling the interview as well. The office was easy to locate.
I applied online. I interviewed at Hilton Grand Vacations (Miami, FL) in Oct 2022
Interview
It was done virtually. Where you record videos of your answers and submit them. Each recorded question had 3 attempts. Questions where you had to type your answers had 1 attempt.
Interview questions [1]
Question 1
What experience do you have that would make you a good candidate for this role? Tell us about a time when you made a mistake and how did you resolve it.
Customer Service Representative applicants have rated the interview process at Hilton Grand Vacations with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 5 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Hilton Grand Vacations overall takes an average of 14 days.
Common stages of the interview process at Hilton Grand Vacations as a Customer Service Representative according to 4 Glassdoor interviews include:
One on one interview: 43%
Phone interview: 29%
Background check: 14%
Skills test: 14%
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