Customer Service Agent applicants have rated the interview process at Horizon Air with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 74.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 13 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Horizon Air overall takes an average of 23 days.
Common stages of the interview process at Horizon Air as a Customer Service Agent according to 7 Glassdoor interviews include:
Phone interview: 20%
Drug test: 17%
One on one interview: 17%
Group panel interview: 13%
Background check: 13%
Skills test: 10%
Personality test: 3%
Presentation: 3%
Other: 3%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Horizon Air in Aug 2014
Interview
Applied online
With Responsive contact and follow up by phone, email and in person with recruiters and station manager
Had phone interview, 1:1 in person interview and group/ panel interview at airport with current employees. Followed by quick phone and email follow up and Final interview at horizon operations
Station manager and all employees very helpful and welcoming
It is obvious they enjoy working here!
Interview questions [1]
Question 1
Pretty typical background and customer service questions
I applied through a recruiter. The process took 1 week. I interviewed at Horizon Air (Medford, OR) in Jul 2019
Interview
Very thorough, were consistent and didnt leave me hanging. Very professionally done, and they were very friendly with me. They asked how my vacation was going first and had treated me well. They were funny and easy to talk to
Interview questions [1]
Question 1
What have you done in the past to deal with hard co-workers?
I applied online. The process took 3 weeks. I interviewed at Horizon Air (Sacramento, CA) in May 2018
Interview
The entire process took approximately 3 weeks, where after completing the online application, and received an invitation to complete an on demand video interview. Post completion of the interview, I was contact by the recruiter in ~5 days, and was scheduled for a face to face interview that was a week away. I received a call back 1 day after the interview for a follow up over-the-phone interview, which was where the offer was provided! I unfortunately don't remember what the interview questions were, but you can safely reference former posts. Hope this helps!
Interview questions [1]
Question 1
Please share your experience with a difficult colleague, how did you handle the situation, and what was the outcome.
I applied through a recruiter. The process took 2 weeks. I interviewed at Horizon Air in Jul 2015
Interview
Applied on line, got a phone call about a time for a phone interview, got the call and got interviewed over the phone, then the lady told me to go to a one on one interview at the airport, done that and waiting for a final interview coming up soon. Everything so far so good, very nice people to talk and be interviewed by.
Interview questions [1]
Question 1
What would you do if you see a co-worker doing something wrong/unsafe in his/her job, what would you tell him/her.