Customer Service Representative applicants have rated the interview process at Houzz with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 44.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 66 user submitted interviews for this role. To compare, the hiring process at Houzz overall takes an average of 18 days.
Common stages of the interview process at Houzz as a Customer Service Representative according to 66 Glassdoor interviews include:
Phone interview: 30%
One on one interview: 21%
Background check: 12%
Presentation: 11%
Group panel interview: 9%
Skills test: 6%
Other: 5%
Drug test: 4%
Personality test: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 4 weeks. I interviewed at Houzz (Nashville, TN) in Dec 2016
Interview
Recruited on LinkedIn, had an initial phone call which was basically just them telling me how great Houzz was, didn't hear back for a week until I followed up and the recruiter apologized for not getting back to me because she was busy but invited me to a open house interview. This was very awkward, sat in a room with 15 other people waiting for a presentation to start. The presentation was 40 minutes of basically them selling Houzz to us, not going into detail about the actual position. After the presentation they called us in one by one and it was literally a 2 minute speed date. The manager asked what I do for my company and as soon as I was done answering they rushed me out to bring someone else in. The following week I got a call back for a skype interview with a hiring manager in California. This was terrible, they couldn't find my skype username for the first 20 minutes and when the technical difficulties were resolved it was extremely awkward. They are very focused on what I did in highschool and college, even though I have a long history of relevant work history. I feel like this company just wants to hire a clan of sorority girl clones. I got the vibe that everyone was very unorganized and awkward and like they are rushing to fill this office and the candidates can definitely see that.
Interview questions [1]
Question 1
"Explain in detail your past history but stop at college" ??
Met with recruiter then hiring manager and team lead manager I would be working with. Pretty fast overall process once they have reached out to you. Several quick questions about experience and then metrics into their company and what the role entails.
It was an efficient process. One phone interview with their recruiter and then an in person interview with a manager. Role playing was part of the interview process (the manager gave me a specific complaint and I had to resolve the customer’s problem).
I applied online. The process took 2 weeks. I interviewed at Houzz
Interview
Thorough but comfortable! I had multiple interviews, but everyone was very personable. They requested an at home typing speed test (to be completed after the first interview) and asked me to email the results to the recruiter.
Interview questions [1]
Question 1
Tell me about a time that you disagreed with your supervisor and what you did about it.