Customer Service Coordinator applicants have rated the interview process at Houzz with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 22% positive. To compare, the company-average is 44.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Coordinator roles take an average of 20 days to get hired, when considering 18 user submitted interviews for this role. To compare, the hiring process at Houzz overall takes an average of 18 days.
Common stages of the interview process at Houzz as a Customer Service Coordinator according to 18 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 24%
Background check: 9%
Presentation: 9%
Skills test: 9%
Group panel interview: 7%
Drug test: 7%
IQ intelligence test: 3%
Other: 2%
Here are the most commonly searched roles for interview reports -
I applied through a recruiter. The process took 1+ week. I interviewed at Houzz
Interview
I didn't want to believe the terrible interviews about Houzz. I am all about the benefit of the doubt. My initial interview went amazing. The conversation was a thorough, organic, professional, mature conversation. It wasn't heavily formatted though I was asked about my college years, clubs I was in, my background in customer service and my interests. The second interview was over Skype with a representative from San Diego. I thrive in interviews. I thoroughly prepared hoping it wouldn't solely surround the irrelevant list I was given a few days prior. As a 26 year old who has been out of college a few years and is a thriving professional, I felt ostracized by the questions that target entry level sorority girls. The worst part was the person interviewing me was disgustingly shallow. She had zero interest in who I am or how I could be an asset to the company. She wanted to zip through the list, as she posed in the camera and fixed her hair and said "like" incessantly. I left hoping I wouldn't get an offer because the first rep was amazing and the second was terrible. I couldn't gage a face for the company. I certainly don't feel it's a place for anyone normal, professional or with any level of depth or authenticity to thrive. I was grateful for my dry office job to break my fall when I got the email saying they wouldn't pursue me further. I wouldn't recommend Houzz to anyone. ESPECIALLY not young twenty something's. Get a career started in a small company with actual adults you can glean wisdom from. Don't apply here. The terrible reviews are true.
Interview questions [1]
Question 1
Glassdoor covers all the interview questions verbatim unfortunately. It's very simple and non-engaging. Just practice flash cards and rehearse and you're in.
I applied through other source. I interviewed at Houzz (Nashville, TN) in Sep 2017
Interview
I attended an "Open Houzz" Came in with a group. Watched an 10 to 15 min presentation on what "Houzz" is about, and what you would be doing in the position applied for. After the video we then waited to be called individually for our race 1st round of interviews. I chatted with the other canidates and made small talk. I even saw someone I've worked with before!! We went thru the app that "Houzz" offers talked about their products!! I was stoked!! I was called up for the 1st intetview...It went great!! The "Houzz"employees are outgoing, inviting, and overall welcoming!! I made it past the 1st interview!! Yayy!! Then I was scheduled for an final/ role play interview for the next day!! Final/ role play intetview included an recruiter that called in and stated that we sent her the wrong color for the pillow that she ordered. This is where you would need to know how to empathize and sympathize, and be convincing to make the customer at ease and happy!! I did great on that portion, even the recruiter stated I did great!! The final interview was with the same recruiter I had the role play with. It was more in detail about my past employment, what I liked disliked. We went over salary, hours of operation, pto, company paid insurance, do you have any planned trips. This overall experience was great!!!! Background check has been started, now I'm just waiting on the phone call with the offer to start!! Fingers crossed!!
I applied through a recruiter. The process took 3 weeks. I interviewed at Houzz (Irvine, CA) in Sep 2017
Interview
I was approached by Kirstyn Sullivan on LinkedIn asking if I would be interested in a position at Houzz. I agreed and we scheduled a call to introduce ourselves and see if it would be a good fit. After she told me more about the company and position and I gave my past work experience, we both felt like it would be a good idea to move along. I then had my first in person interview which went well and lead to the role play interview. We weren't able to do the role play interview in person, however, we later did it over the phone the following week.
Interview questions [1]
Question 1
Describe a situation that you had to overcome from a past work experience
I applied through a recruiter. I interviewed at Houzz (Nashville, TN)
Interview
Three part interview process. I was recruited via LinkedIn, after which I had a pleasant telephone interview. Afterwards I had another pleasant Skype interview. About two hours after the Skype interview, I was invited to the Nashville office for the third part of the interview which consisted of a roleplay and another Skype interview. The interviewer was 20 minutes late. The roleplay was okay, but extremely awkward due to my obvious lack of training and no background regarding the website or such a telephone call. The Skype interview itself was extremely negative, it was centered solely on my weaknesses, talking about my negative experiences and attributes, ect.. He couldn't seem to crack a smile and he acted as though he had something better to do.