I was first contacted by a recruiter with whom I had a phone interview with. I then went to an "Open Houzz," where there was a 30-minute presentation covering pretty much the same things discussed with the recruiter. Following this presentation, candidates were directed to another room for individual interviews. I was asked 3 questions and was in this "interview" for less than 5 minutes. I later received notification that I would need to go into another stage in the interview process. I had a face-to-face interview for about 45 minutes, and then completed an assessment in-office. About a week later, I was invited back for the final stage in the interview process, which was a role-play + interview. I was put into a private office alone with a computer and headset, and was given 15 minutes to study a specific product (given) as well as their return process. The woman I was working with made the skype call as a pseudo customer and we proceeded with the role play using various scenarios (return request, received damaged product, etc.) for about 30 minutes. Then it was a standard skype interview. I was informed a week or so later that I was not selected for the position. I selected that this was a negative experience because of the inconsistency with feedback provided compared to results. I received very positive feedback and each stage of the interview process (I made a point to ask in each follow-up e-mail). Even during the final role-play, the woman I was working with told me that the few things she critiqued would be worked through and easily corrected/taught during the training period for this particular position. After being told I was not selected, I requested feedback again, and was simply told "It was a tough decision, but we needed to go with another more qualified candidate." (Even though this was part of a mass hire where the minimum requirements were a high school diploma ) Just seemed odd to take someone through 4 interviews over the span of 7 weeks for an entry-level position where the essential requirements are being friendly on the phone.