Customer Service Representative applicants have rated the interview process at Houzz with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 44% positive. To compare, the company-average is 44.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 17 days to get hired, when considering 66 user submitted interviews for this role. To compare, the hiring process at Houzz overall takes an average of 18 days.
Common stages of the interview process at Houzz as a Customer Service Representative according to 66 Glassdoor interviews include:
Phone interview: 30%
One on one interview: 21%
Background check: 12%
Presentation: 11%
Group panel interview: 9%
Skills test: 6%
Other: 5%
Drug test: 4%
Personality test: 2%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 5 days. I interviewed at Houzz (Berlin)
Interview
The interview process started with a phone interview. I applied for the position of customer service representative for the italian market. I found the position on LinkedIn and I submitted my candidature via Houzz careers webpage.
Interview questions [1]
Question 1
They asked me to briefly present myself, to describe my last job position and to explain how I face a problem. Then they describe to me the position and the company. It was quick and the HR officer was kind.
Met with recruiter then hiring manager and team lead manager I would be working with. Pretty fast overall process once they have reached out to you. Several quick questions about experience and then metrics into their company and what the role entails.
It was an efficient process. One phone interview with their recruiter and then an in person interview with a manager. Role playing was part of the interview process (the manager gave me a specific complaint and I had to resolve the customer’s problem).
I applied online. The process took 2 weeks. I interviewed at Houzz
Interview
Thorough but comfortable! I had multiple interviews, but everyone was very personable. They requested an at home typing speed test (to be completed after the first interview) and asked me to email the results to the recruiter.
Interview questions [1]
Question 1
Tell me about a time that you disagreed with your supervisor and what you did about it.