United Airlines Interview Question

How would you handle a customer angry about a weather delay?

Interview Answer

Anonymous

Aug 24, 2018

Interesting review. I was at the same interview on Monday and they never once said they would be cutting the interviews short. They did say hopefully we won’t take too much of your time and any scheduled flights can be moved to an earlier one if the interviews finish earlier than expected. I thought all the recruiters were lovely, very positive and welcoming. I didn’t receive one negative vibe. Oh and in the email we were sent, it stated we were flying reserve and a paying customer would ride before us. On my flight out on Sunday, I was warned at the gate I might not be able to fly because of a full fly but that they would put me on the next available flight - thankfully it didn’t happen.

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