I was invited to the face to face end of July & scheduled the interview for mid August. There were several scenario questions, but more from your own examples through your personal job experience. So have several (of your own) stories to tell about a situation, what action you took, and the result.
I got there and handed in my resume. Sat down in a room of maybe 40 people. There was a presentation that two senior flight attendants gave. They spoke about reserve and training. They told us they were trying to get us out of Houston as soon as possible and they would be cutting the interviews short. From that point, I felt they didn't really want to get to know their candidates. No other recruiter introduced themselves, which I found odd. I was put in a secluded waiting room with 10-15 other candidates, waiting for our 1 on 1's. The lady who interviewed me seemed as if she had no training or experience as an interviewer. I tried making conversation with her and it as very difficult to show personality. Nothing like it is on the line.
The entire process was VERY dry and honestly did not motivate me to want to work for this company. There was no way for me to speak to other recruiters as they were all busy with 1 on 1s and the rest of us were stuck in a waiting room 90 percent of the time. It is a very poor way of handling a "group interview". I have experience interviewing at a major airline where the dynamic was very open and inviting. This was not the case for United.
Oh and also, my flight to Houston was oversold and the AO told me I was not a must ride ...even though I has a seat assigned. Unbelievable United still oversells flights after their bad press with dragging a passenger off a plane.
Interview questions [1]
Question 1
How would you handle a customer angry about a weather delay?
On-demand virtual interview, 1:1 virtual interview, F2F interview day w/ group activities. Nothing was tricky, but it took about 1.5 months in total. There is also a language exam for those applying to a speaker position.
Interview questions [1]
Question 1
Why do you want to be a flight attendant for united?
Pre recorded interview you get 2 minutes to prepare and it is a total of 8 questions. It gives you about 2 minutes to answer the questions as well and it’s important to use the STAR method.
Interview questions [1]
Question 1
Customer service, passport, training and flexibility
5 Step process, several stages of vetting. Application, assessment, pre-recorded interview, live virtual interview, in person interview. Hardest was in person interview. Practice STAR format. They check to make sure you pass the tattoo requirements several times throughout. Also valid passport as well as background check and DOT drug test.
Interview questions [1]
Question 1
Do you have any visible tattoos, are you legally allowed to work in the US, 1 year customer service experience required.
Flight Attendant applicants have rated the interview process at United Airlines with 2.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 76% positive. To compare, the company-average is 74% positive. This is according to Glassdoor user ratings.
Candidates applying for Flight Attendant roles take an average of 24 days to get hired, when considering 2,593 user submitted interviews for this role. To compare, the hiring process at United Airlines overall takes an average of 26 days.
Common stages of the interview process at United Airlines as a Flight Attendant according to 2,593 Glassdoor interviews include:
One on one interview: 23%
Phone interview: 16%
Group panel interview: 12%
Drug test: 9%
Skills test: 9%
Background check: 8%
Presentation: 7%
Personality test: 7%
Other: 4%
IQ intelligence test: 4%
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