iQor Interview Question: How would you react if a customer was angry?

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iQor Interview Question

Customer Service Representative Interview

How would you react if a customer was angry?

Interview Answers

Anonymous

Jan 18, 2015

React calmly and collective

Anonymous

Dec 21, 2018

Never match tones. Always empathize without admitting fault. Be kind and dont use negative language. Dont speak about what you cant do. Instead mention what you can do.

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