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      HubSpot

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      Customer Support Specialist Interview

      May 16, 2018
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at HubSpot (Dublin, Dublin) in Apr 2018

      Interview

      I applied with Hubspot’s website. As I was not available before 3 months, the process took me about a month and a half. I went to an interview in Hubspot Dublin office in April 2018. I went through 4 steps during the interview process : 1 video interview with a webcam to talk about myself and my resume, then 1 phone interview with someone from the HR team, 1 phone interview with the position’s manager. And 3 interviews in Dublin office with someone from the Customer success team, the position’s manager and a product test with someone from the product team.

      Interview questions [1]

      Question 1

      For the first video interview : What do you like to do in your free time ? What is your favorite software / relationship with technology ? What do you want to learn from this position ? How does this role fit in your career path ? Why do you want to work for Hubspot Then it was more related to the position and my past experiences. My advice is to read and read again the culture fit / their blog about HR / watch their videos about inbound marketing / try the product
      Answer question
      2
      avatar
      HubSpot response
      8y
      Thanks so much for taking the time to write a review and we're glad you'll be joining us! Your advice to do your homework - testing out our product, read up on inbound marketing, and check out our careers blog - is spot on. So glad you had a great experience interviewing with us! All the best, Becky

      Other Customer Support Specialist Interview Reviews for HubSpot

      Customer Support Specialist Interview

      Jun 22, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      May 1, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      Apr 22, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.

      HubSpot interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at HubSpot with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 22 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
      • Common stages of the interview process at HubSpot as a Customer Support Specialist according to 63 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  23%

        Presentation:  15%

        Skills test:  6%

        Group panel interview:  5%

        Background check:  5%

        IQ intelligence test:  4%

        Drug test:  4%

        Other:  3%

        Personality test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(417) ;
        2. Software Engineer(179) ;
        3. Customer Support Specialist(163) ;
        4. Senior Software Engineer(157) ;
        5. Customer Success Manager(135) ;
        6. Business Development Representative (BDR)(113) ;
        7. Growth Specialist(113) ;
        8. Sales(75) ;
        9. Channel Account Manager(61) ;
        10. Sales Manager(57) ;
        11. Senior Customer Support Specialist(46) ;
        12. Recruiter(45) ;
        13. Inbound Success Coach(40) ;
        14. BDR(39) ;
        15. Manager(38) .


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    • Jobs at HubSpot

      9 jobs in United States
      Senior Marketer, AI Driven Customer Reference Program
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      $92K - $138K /yr
      (Employer provided)
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      Senior Marketer, AI Driven Customer Reference Program
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      ·
      $92K - $138K /yr
      (Employer provided)
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      Senior Marketer, AI Driven Customer Reference Program
      United States
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      Senior Marketer, AI Driven Customer Reference Program
      Austin, TX
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      Senior Marketer, AI Driven Customer Reference Program
      Chicago, IL
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
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