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      HubSpot

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      Customer Support Specialist Interview

      Aug 1, 2018
      Anonymous Interview Candidate
      Cambridge, MA
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at HubSpot (Cambridge, MA) in Jul 2018

      Interview

      I applied through an employee referral and was contacted shortly after for a phone interview with a recruiter. For the phone interview, I was asked questions about my interest in HubSpot, how I heard about the position and brief questions about my previous experience. I was then invited for a video demo interview over Zoom where I had to complete 3 easy tasks beforehand, then explain how I did them. The hiring manager then tested me on my ability to problem solve by asking me to do some more advanced tasks. Although I was unable to solve them immediately, I showed my thought process and learning style while the manager gave me some hints to solve the problems. Then, I had 3 on-campus interviews with 3 hiring managers. All of them asked "Why HubSpot?" and similar questions about my previous experience. To be honest, this would have been more efficient as a panel interview. The more difficult questions were asking me to recall customer situations. After the interviews, which were on a Monday, I was told I would hear back with a decision by Friday. I heard back by next Monday. Positives: Throughout the recruitment process, the recruiters were extremely helpful. They told me what to expect during each interview and were willing to answer any and all questions about the company and the position. The process was fairly quick and everyone was respectful. Negatives: I will give HubSpot the benefit of the doubt here because from other reviews it seems like this behavior isn't the norm. My recruiter didn't show up for my interview, so I didn't get a proper introduction or debriefing. In a thank you email to my secondary recruiter, I briefly mentioned the main recruiter's absence, and she explained that she was volunteering for a workshop at the Portsmouth, NH office. When I received the news that they were not moving forward with my candidacy, the recruiter noted that they would be happy to schedule a quick phone call for feedback on my interview. I thanked her and her team for their time and accepted the invitation for feedback. However, she never followed-up. I emailed her 10 days later to tell her that I am still interested in receiving feedback, especially since I was considering applying for another position at HubSpot, and she still never responded. The responsiveness and professionalism I came to expect during my candidacy seemed to stop when they sent me the decision.

      Interview questions [2]

      Question 1

      Describe a time when you were unable to provide an answer for a customer, or the customer didn't like the answer they received.
      1 Answer

      Question 2

      Why HubSpot?
      Answer question
      2

      Other Customer Support Specialist Interview Reviews for HubSpot

      Customer Support Specialist Interview

      Jun 22, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      May 1, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      Apr 22, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.

      HubSpot interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at HubSpot with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 22 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
      • Common stages of the interview process at HubSpot as a Customer Support Specialist according to 63 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  23%

        Presentation:  15%

        Skills test:  6%

        Group panel interview:  5%

        Background check:  5%

        IQ intelligence test:  4%

        Drug test:  4%

        Other:  3%

        Personality test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(417) ;
        2. Software Engineer(179) ;
        3. Customer Support Specialist(163) ;
        4. Senior Software Engineer(157) ;
        5. Customer Success Manager(135) ;
        6. Business Development Representative (BDR)(113) ;
        7. Growth Specialist(113) ;
        8. Sales(75) ;
        9. Channel Account Manager(61) ;
        10. Sales Manager(57) ;
        11. Senior Customer Support Specialist(46) ;
        12. Recruiter(45) ;
        13. Inbound Success Coach(40) ;
        14. BDR(39) ;
        15. Manager(38) .


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      Jobs at HubSpot

      9 jobs in United States
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