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      HubSpot

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      Customer Support Specialist Interview

      Jun 6, 2019
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at HubSpot in Jun 2019

      Interview

      For me, this was a pretty uneventful interview process. I really do not think my experience was the usual for them but 'meh' is exactly how I felt about it. I submitted an application on their website on May 9th and heard back quite quickly about a submitting my availability for a phone interview for the week of the 20th. I did so and received a confirmation for May 27th, the following week. This seemed a little odd to me, especially since that was Memorial Day but I did not want to push the interview off for even longer. On that day, I did not receive a call. I figured this must have been a mix up, not taking into account the holiday. I emailed my interviewer that afternoon about the mix up, no reply. Two days later, I had a voicemail from my recruiter saying I had missed my time on the 29th and if I would like to reschedule, I should send him an email. He definitely had me confused with another candidate based on the schedule mix up and he had the location I applied for wrong. A little bit of a turn off from the company but I know life can be hectic and I was willing to make it work. I emailed him again about what I thought was happening and decided on a new time to talk. I had read so many great reviews about the interview process so I wasn't going to hold a grudge. I had a phone interview a week later and it was just as anticlimactic as the process had previously been. He called me on a mobile phone and then needed to hang up 30 seconds later to switch to his landline. I was asked the 3 most generic questions in interview history and have never felt more uninteresting in my life. He said he used to work in the field I am currently working in and that it 'sucked'. Oh well. It lasted about 15 minutes and to be honest, I was happy when it was over. Two days later, I had computer generated generic email stating that they had reviewed my application and that we would not be moving forward. As I said before, I do not think this is how they usually do business. Perhaps he was just having a bad month. I'll look at it as a good opportunity for getting my resume cleaned up.

      Interview questions [3]

      Question 1

      How did you hear about HubSpot?
      Answer question

      Question 2

      What do you know about HubSpot?
      Answer question

      Question 3

      What are your salary expectations?
      Answer question
      1
      avatar
      HubSpot response
      7y
      Hi there - I'm sorry for the delayed follow up on this one, particularly given the subpar experience you had. I've shared your feedback with our Customer Support recruiting team - this is a really good learning opportunity particularly for newer folks on the team and we're making sure that everyone is approaching their phone interviews with candidates in a way that is human and authentic as well as thorough and thoughtful. Thanks for the push to get better here - I appreciate it. Best, Becky

      Other Customer Support Specialist Interview Reviews for HubSpot

      Customer Support Specialist Interview

      Jun 22, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      May 1, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      Apr 22, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.

      HubSpot interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at HubSpot with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 22 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
      • Common stages of the interview process at HubSpot as a Customer Support Specialist according to 63 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  23%

        Presentation:  15%

        Skills test:  6%

        Background check:  5%

        Group panel interview:  5%

        IQ intelligence test:  4%

        Drug test:  4%

        Other:  3%

        Personality test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(417) ;
        2. Software Engineer(179) ;
        3. Customer Support Specialist(163) ;
        4. Senior Software Engineer(157) ;
        5. Customer Success Manager(135) ;
        6. Business Development Representative (BDR)(113) ;
        7. Growth Specialist(113) ;
        8. Sales(75) ;
        9. Channel Account Manager(61) ;
        10. Sales Manager(57) ;
        11. Senior Customer Support Specialist(46) ;
        12. Recruiter(45) ;
        13. Inbound Success Coach(40) ;
        14. BDR(39) ;
        15. Manager(38) .


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      Jobs at HubSpot

      9 jobs in United States
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