Customer Service Specialist applicants have rated the interview process at HubSpot with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 28 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
Common stages of the interview process at HubSpot as a Customer Service Specialist according to 4 Glassdoor interviews include:
Phone interview: 40%
Presentation: 10%
Other: 10%
Background check: 10%
Skills test: 10%
IQ intelligence test: 10%
One on one interview: 10%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at HubSpot (Singapore) in May 2020
Interview
It was a very long drawn process. They were interviewing many candidates and were only looking to hire one candidate. The chance of obtaining the job would have been low and perhaps abit too tedious.
I applied online. I interviewed at HubSpot in Aug 2025
Interview
Poseen buena comunicación con el candidato, en total son 3 entrevistas, te ayudan a prepárate con material y lo que se espera de la entrevista, son claros con los estados y dan retroalimentación.
Interview questions [1]
Question 1
Experiencias laborales previas
Customer first mentality
I applied through a recruiter. I interviewed at HubSpot (Dublin, Dublin) in Jul 2023
Interview
I was contacted on LinkedIn by a HubSpot employee, they introduced the job description and the salary. In my opinion, the hiring process is too long, you have to "pass" 3 stages. Then I booked a 30-minute call with the recruiter, she was very nice on the phone, she made me feel like I was talking to a friend. I passed to the next stage, which was role play with a TL, it was fun, but I didn't pass apparently because I wasn't feeling comfortable with ambiguity.
Interview questions [1]
Question 1
-What are your responsibilities in your current job? -How do you deal with feedback? -What's your salary expectation? -Tell me about a time when you failed ? -Tell me about a time when dealt with a difficult customer?
Clear communication from the hirer on what the job entails and how the interview is conducted. Got to the 3rd round where I had to simulate assisting a customer with their issues.
Interview questions [1]
Question 1
Tell me a time when you met with a difficulty at work.