I applied online. The process took 2 weeks. I interviewed at HubSpot in Jan 2022
Interview
Really smooth interview process. My recruiter, Olivia, was very informative during each step of the process. She was upfront about the salary and expectations of the role and made sure I was more than prepared for each stage of the interview process.
The interview process for the CSM role consisted of a general phone screen with my recruiter, a follow up call with one of the dept. managers, and a final round robin style zoom interview consisting of 4 people and 2 hours total. The final portion consisted of a general case study presentation.
The process is difficult in the sense that you can’t just wing it. Definitely look into the company and have an idea of what they do, who they work with, culture, etc. Comparably and GlassDoor were a great reference for common questions asked, but your recruiter will be your greatest asset.
Pro tip - look up CSM interview questions on HubSpot blogs and practice answering them with the STAR method. If you do that and perform well on the case study, you’ll impress the interview panel for sure.
I applied online. The process took 2 months. I interviewed at HubSpot in Mar 2026
Interview
They do not respect your time at all. I went through the interview process, got nothing but positive feedback along the way, and then after what was supposed to be the final interview, they put everything on hold and just kept me waiting. After over a month they came back and asked for another interview even though I had completed the process. 2 days after that I got the generic "thanks but no thanks" rejection. Keeping someone on the hook for over a month and not giving an actual reason is so inconsiderate. Just know that your time will not be respected and do not get your hopes up even if they give you nothing but positive feedback.
I applied online. The process took 1 week. I interviewed at HubSpot in Aug 2025
Interview
Only went throught the initial screening call with the recruiter, and it was an awkward experience. There were zero pleasantries on their end before jumping right into it, and the first thing they said was "to be honest, we have a lot of applicants for this role and had to renove the post from our careers site..." This felt immediately dismissive of my chances at moving forward, all before even learning more about me and my experience. I understand the market is very competitive right now, and them wanting to be transparent, but this didn't set a possitive tone for the rest of the conversation, on top of them being not very friendly from the start.
Interview questions [1]
Question 1
Tell me about the KPIs in your current role and how you're meeting your targets.
I applied online. The process took 5 weeks. I interviewed at HubSpot (Melbourne) in Jul 2025
Interview
4 step process that involves a phone screen, and interview with two managers, a role-play and three interviews with three different managers back to back. Very lengthy with specific criteria that they’re after.
Interview questions [1]
Question 1
Show examples of using your initiative, managing key stakeholders
Senior Customer Success Manager applicants have rated the interview process at HubSpot with 3.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Success Manager roles take an average of 27 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
Common stages of the interview process at HubSpot as a Senior Customer Success Manager according to 7 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 25%
Group panel interview: 21%
Presentation: 17%
Drug test: 4%
Background check: 4%
Here are the most commonly searched roles for interview reports -