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      HubSpot

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      Customer Support Specialist Interview

      Jan 19, 2022
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at HubSpot (Dublin, Dublin) in Nov 2021

      Interview

      Applied via LinkedIn. A recruiter contacted me 3 days after to book an interview. She was really good, asked the expected questions, such as: why Hubspot, what I know about the position, etc. I passed to the next stage which was the interview with the hiring manager and the recruiter told me how to prepare for it. However, from my point of view, the information given was not quite what was really asked during the hiring manager interview. Mainly you should create a trial HubSpot account and do some stuff there, create some contacts, create some lists, etc. Then there was a roleplay where you are the specialist and the manager is a customer. It is not that hard, prepare for extra questions apart from what is in the task as well and do some of the courses they have for free on the trial as well. I have done it all, I have studied a lot and seemed it was not enough. Also, and really important for me, the hiring manager was completely not "in" the interview. It felt like they already had someone and was only doing that because it was scheduled. Additionally, the manager began the interview kind of "supportive", but when I had my first "error", their facial expression changed completely and I felt even more nervous. This was kind of disrespectful, it felt like I was a joke! Overall, the interview is not hard, but prepare your mind as well for this type of behaviour. Good luck!

      Interview questions [1]

      Question 1

      Hiring Manager Questions: - Your background/previous experience(s) - Why HubSpot and why this position - Questions related to the task you received - How to add a contact - How to change the contact list column order - How to create a list Recruiter Questions: - Why HubSpot - What you know about the company - Your background/previous experience(s) - Salary expectation - Normal HR questions related to notice period, etc
      Answer question
      4

      Other Customer Support Specialist Interview Reviews for HubSpot

      Customer Support Specialist Interview

      Jun 22, 2026
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.

      Interview questions [1]

      Question 1

      Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
      Answer question

      Customer Support Specialist Interview

      May 1, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at HubSpot

      Interview

      It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.

      Customer Support Specialist Interview

      Apr 22, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026

      Interview

      Three rounds: -Screening with recruiter -Technical (live troubleshooting with a manager) -Behavioral (3-30 minute interviews with managers) The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.

      HubSpot interviews FAQs

      • Customer Support Specialist applicants have rated the interview process at HubSpot with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support Specialist roles take an average of 22 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
      • Common stages of the interview process at HubSpot as a Customer Support Specialist according to 63 Glassdoor interviews include:

        Phone interview:  33%

        One on one interview:  23%

        Presentation:  15%

        Skills test:  6%

        Background check:  5%

        Group panel interview:  5%

        IQ intelligence test:  4%

        Drug test:  4%

        Other:  3%

        Personality test:  2%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(416) ;
        2. Software Engineer(178) ;
        3. Customer Support Specialist(163) ;
        4. Senior Software Engineer(157) ;
        5. Customer Success Manager(135) ;
        6. Business Development Representative (BDR)(113) ;
        7. Growth Specialist(113) ;
        8. Sales(75) ;
        9. Channel Account Manager(61) ;
        10. Sales Manager(57) ;
        11. Senior Customer Support Specialist(46) ;
        12. Recruiter(45) ;
        13. Inbound Success Coach(40) ;
        14. BDR(38) ;
        15. Manager(38) .


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      Jobs at HubSpot

      9 jobs in United States
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