I applied online. The process took 4 weeks. I interviewed at HubSpot (Greensboro, NC) in Feb 2022
Interview
The interview process was lengthy. I applied through my university so I had do a video interview first. After passing that stage I had a phone call with a recruiter he was super nice ! He explained to me the 3rd round of interviews which was a role play + Demo . I used resource such as HubSpot academy and YouTube to help me. My Interview was canceled , however I used that time to study more. During my interview, they asked me about the landing page and form that I created the hardest part for me was the role play. I could not figure out to solve the issue at hand, however I tired my best and smiled through it. I was looking forward to receiving feedback from my interview because I was told I was, but I didn't and that was disappointing since I'm always looking for chances to grow
I applied online. I interviewed at HubSpot in Aug 2025
Interview
Poseen buena comunicación con el candidato, en total son 3 entrevistas, te ayudan a prepárate con material y lo que se espera de la entrevista, son claros con los estados y dan retroalimentación.
Interview questions [1]
Question 1
Experiencias laborales previas
Customer first mentality
I applied through a recruiter. I interviewed at HubSpot (Dublin, Dublin) in Jul 2023
Interview
I was contacted on LinkedIn by a HubSpot employee, they introduced the job description and the salary. In my opinion, the hiring process is too long, you have to "pass" 3 stages. Then I booked a 30-minute call with the recruiter, she was very nice on the phone, she made me feel like I was talking to a friend. I passed to the next stage, which was role play with a TL, it was fun, but I didn't pass apparently because I wasn't feeling comfortable with ambiguity.
Interview questions [1]
Question 1
-What are your responsibilities in your current job? -How do you deal with feedback? -What's your salary expectation? -Tell me about a time when you failed ? -Tell me about a time when dealt with a difficult customer?
Clear communication from the hirer on what the job entails and how the interview is conducted. Got to the 3rd round where I had to simulate assisting a customer with their issues.
Interview questions [1]
Question 1
Tell me a time when you met with a difficulty at work.
Customer Service Specialist applicants have rated the interview process at HubSpot with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 28 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
Common stages of the interview process at HubSpot as a Customer Service Specialist according to 4 Glassdoor interviews include:
Phone interview: 40%
Presentation: 10%
Other: 10%
Background check: 10%
Skills test: 10%
IQ intelligence test: 10%
One on one interview: 10%
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