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      HubSpot

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      Customer Service Specialist Interview

      Mar 14, 2022
      Anonymous Interview Candidate
      Singapore
      No offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at HubSpot (Singapore) in Apr 2021

      Interview

      The interviwers were very engaging, they are friendly and open to questions. Took time to explain things and made sure the process was a smooth and comfortable one. Had a fufilling time learning more about the company and role.

      Interview questions [1]

      Question 1

      Why customer service specialist experience with dealing with certain types of clients
      Answer question

      Other Customer Service Specialist Interview Reviews for HubSpot

      Customer Service Specialist Interview

      Dec 24, 2025
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at HubSpot in Aug 2025

      Interview

      Poseen buena comunicación con el candidato, en total son 3 entrevistas, te ayudan a prepárate con material y lo que se espera de la entrevista, son claros con los estados y dan retroalimentación.

      Interview questions [1]

      Question 1

      Experiencias laborales previas Customer first mentality
      Answer question

      Customer Service Specialist Interview

      Aug 17, 2023
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at HubSpot (Dublin, Dublin) in Jul 2023

      Interview

      I was contacted on LinkedIn by a HubSpot employee, they introduced the job description and the salary. In my opinion, the hiring process is too long, you have to "pass" 3 stages. Then I booked a 30-minute call with the recruiter, she was very nice on the phone, she made me feel like I was talking to a friend. I passed to the next stage, which was role play with a TL, it was fun, but I didn't pass apparently because I wasn't feeling comfortable with ambiguity.

      Interview questions [1]

      Question 1

      -What are your responsibilities in your current job? -How do you deal with feedback? -What's your salary expectation? -Tell me about a time when you failed ? -Tell me about a time when dealt with a difficult customer?
      Answer question

      Customer Service Specialist Interview

      Jul 14, 2022
      Anonymous Interview Candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at HubSpot

      Interview

      Clear communication from the hirer on what the job entails and how the interview is conducted. Got to the 3rd round where I had to simulate assisting a customer with their issues.

      Interview questions [1]

      Question 1

      Tell me a time when you met with a difficulty at work.
      Answer question

      HubSpot interviews FAQs

      • Customer Service Specialist applicants have rated the interview process at HubSpot with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Service Specialist roles take an average of 28 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
      • Common stages of the interview process at HubSpot as a Customer Service Specialist according to 4 Glassdoor interviews include:

        Phone interview:  40%

        Background check:  10%

        IQ intelligence test:  10%

        Other:  10%

        Presentation:  10%

        One on one interview:  10%

        Skills test:  10%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(417) ;
        2. Software Engineer(179) ;
        3. Customer Support Specialist(163) ;
        4. Senior Software Engineer(157) ;
        5. Customer Success Manager(135) ;
        6. Business Development Representative (BDR)(113) ;
        7. Growth Specialist(113) ;
        8. Sales(75) ;
        9. Channel Account Manager(61) ;
        10. Sales Manager(57) ;
        11. Senior Customer Support Specialist(46) ;
        12. Recruiter(45) ;
        13. Inbound Success Coach(40) ;
        14. BDR(39) ;
        15. Manager(38) .


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    • Jobs at HubSpot

      11 jobs in United States
      Senior Marketer, AI Driven Customer Reference Program
      Atlanta, GA
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      Senior Marketer, AI Driven Customer Reference Program
      Boston, MA
      ·
      $92K - $138K /yr
      (Employer provided)
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      Senior Marketer, AI Driven Customer Reference Program
      United States
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      Senior Marketer, AI Driven Customer Reference Program
      Chicago, IL
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      Senior Marketer, AI Driven Customer Reference Program
      Los Angeles, CA
      ·
      $92K - $138K /yr
      (Employer provided)
      View job
      View all Customer Service Specialist Jobs