I applied online. The process took 4 weeks. I interviewed at HubSpot (Berlin) in Dec 2021
Interview
It was a very rewarding interview experience. I had about 6 rounds of interview where HR was constantly in touch and provided instructions and feedback for each round. They do look for perfect candidate who can fit the perfect team they currently have. Extremely transparent, which put any hesitation or curiosity at ease. Though I didn't get through the final round of interview, the preparation and feedback helped me get another job and helped me realize my strengths and weakness. Kudos to Lorna Mooney and David for the excellent process. Best part was they did treat me well post interview and didn't ghost me.
Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.
Interview questions [1]
Question 1
Describe inbound marketing and how it helps businesses
1. HR screening
2. Hiring Manager
3. Assignment/Roleplay
4. Culture fit rounds
1. Hiring Manager
2. Senior Manager
3. Internal Stakeholder
The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.
45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.
Interview questions [1]
Question 1
Could you tell us about the challenges you're currently facing with the clients you're handling?
What is the toughest feedback you've received from a colleague, and how did you respond to it?
Customer Success Manager applicants have rated the interview process at HubSpot with 3.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 63% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 27 days to get hired, when considering 64 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
Common stages of the interview process at HubSpot as a Customer Success Manager according to 64 Glassdoor interviews include:
Phone interview: 28%
One on one interview: 25%
Group panel interview: 13%
Presentation: 9%
Other: 8%
Background check: 5%
Drug test: 4%
IQ intelligence test: 3%
Skills test: 3%
Personality test: 1%
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