I applied through a recruiter. The process took 4 weeks. I interviewed at HubSpot in Jan 2024
Interview
The process was the best interview process I have ever had. The first step was a call with the recruiter, then a demo interview, and lastly is a series of three 30 minute interviews back to back.
The recruiter call was standard call going over the details of the position and asking a few small questions.
The demo interview involves logging into the Hubspot software and roleplaying a support scenario. The recruiter prepped me very well beforehand.
The last round took 1.5 hours and involved talking to three people back to back. I met with the recruiter the week before to prepare me for this interview.
Make sure you are familiar with the STAR method. You will be asked mostly situational questions.
Interview questions [1]
Question 1
Typical support questions. Tell me about a time you had to make a hard decision. Tell me about a time you had to deal with a challenging customer. Things like that. The recruiter will prepare you very well.
The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.
Interview questions [1]
Question 1
Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.
HubSpot interviews FAQs
Customer Support Specialist applicants have rated the interview process at HubSpot with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 65% positive. To compare, the company-average is 57.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 22 days to get hired, when considering 63 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 25 days.
Common stages of the interview process at HubSpot as a Customer Support Specialist according to 63 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 23%
Presentation: 15%
Skills test: 6%
Group panel interview: 5%
Background check: 5%
IQ intelligence test: 4%
Drug test: 4%
Other: 3%
Personality test: 2%
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