Front Desk Agent applicants have rated the interview process at Hyatt with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 74% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 10 days to get hired, when considering 75 user submitted interviews for this role. To compare, the hiring process at Hyatt overall takes an average of 15 days.
Common stages of the interview process at Hyatt as a Front Desk Agent according to 75 Glassdoor interviews include:
One on one interview: 31%
Phone interview: 16%
Background check: 15%
Drug test: 13%
Skills test: 7%
Personality test: 6%
Group panel interview: 5%
Presentation: 4%
IQ intelligence test: 1%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Hyatt (Huntington Beach, CA) in Apr 2014
Interview
Hyatt's interviews are structured very differently than most hotels or companies. They don't always follow the STAR interview (situation, task, action, result). It's mainly structured in a conversation form; it's like playing the dating game. They want to get to know you and want to find out whether or not you are a fit for the company.
They'll still ask you questions regarding your experience, ability, the typical "what would you do in this situation", or "why do you think you would make a good addition to this team?"
I received a phone call asking me when I would be available to meet for an interview within the same week as I applied online. I interviewed the following week, heard back within a couple days to come in to meet with the Director of Rooms. I received a phone call from HR saying I was offered the position within a week an a half. The whole interview process took a little less than a month.
Interview questions [1]
Question 1
Tell me a little bit more about yourself? What are some of your hobbies and interests?
They asked how I would respond to certain scenarios. What I would do in other scenarios. Overall nothing too hard and why I wanted to work there. They want to make sure you’ll stay calm in all scenarios
I started applying to work for the Hyatt back in 2020 with only two years of experience for a front desk position. Fast forward to now 2024, with nearly 6 years of front desk experience and still can't even land a basic entry level position. Submitted an application, and was automatically denied the very next day, no interview whatsoever.
Apparently six years of experience isn't enough. You need a Bachelor's degree to work the front desk and check people in. Either that or the person at HR is pulling names out of hats.
Interview questions [1]
Question 1
Submitted an application for the front desk. Got rejected 12 hours later with no contact. Even with 6 years of experience.
I applied online. The process took 2 days. I interviewed at Hyatt (Conroe, TX) in Nov 2023
Interview
It was easy, just answer truthfully and say things about yourself and you’re hired. You must bring your id and other personal information about self that will identify you to the employer.
Interview questions [1]
Question 1
What have you done for work in past 2 years?
What qualifications do you have?
Have you helped customers in any unique way?