Customer Service Representative applicants have rated the interview process at Hyatt with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 56% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 10 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Hyatt overall takes an average of 15 days.
Common stages of the interview process at Hyatt as a Customer Service Representative according to 9 Glassdoor interviews include:
Background check: 22%
One on one interview: 22%
Skills test: 17%
Group panel interview: 11%
Phone interview: 11%
Drug test: 6%
Personality test: 6%
Other: 6%
Here are the most commonly searched roles for interview reports -
Very strange interviewing process. Pay doesn't seem fair for job requirements. I would suggest they increase their pay to attract more qualified people. The benefits seem nice but the pay really kills it.
Interview questions [1]
Question 1
Name a challenge you've experienced while working and how did you handle it?
Interview was very quick. It was good very easy and straight forward. Use star method always Interviewer did sound a bit repetitive but overall very good interview easy and straight forward
I applied online. The process took 2 weeks. I interviewed at Hyatt (Normal, IL) in Dec 2022
Interview
Very straight forward and well organized process. First a group Meet and greet and then a one on one interview for the position. Great communication throughout the process. Kind HR representatives.
Interview questions [1]
Question 1
Why empathy would be important in a customer service job
It was a group interview initially and from there if they wanted to move you forward then you would have an individual interview. I, unfortunately, was not selected to move further in the hiring process even though I would have excelled at the position.