I applied through an employee referral. The process took 6 weeks. I interviewed at IBM (Melbourne) in May 2025
Interview
I was referred for the role by an IBM employee. Rather than a screening call, I was randomly sent an invite for an AI interview asking behavioural questions.
A week later I was sent an email by IBM HR (in Taiwan) asking me about my residency status and expected salary, then scheduling an interview with the hiring manager (or so I was told). Was not given any indication of what the agenda of the interview was, and HR wasn't forthcoming either.
As it turns out, the interview was with two members of the team rather than the hiring manager. The questions being asked also led me to conclude that they were after someone from a technical sales background which was not aligned with my experience or the role as it was described.
Anyway was told I would hear back from them a week after with next steps, but two weeks later, nothing was forthcoming. Ghosted basically. Only after multiple polite emails to HR was I finally sent a generic rejection saying they were moving ahead with other candidates. Lo and behold, a week later the role was readvertised.
Interview questions [1]
Question 1
What levers do you have to negotiate with a customer?
I applied online. The process took 4 weeks. I interviewed at IBM (New York, NY) in Nov 2025
Interview
I was scheduled for their Interview Blitz day for two interviews that were supposed to happen back to back. Neither of my interviewers showed up. A week later I got them rescheduled, but they left me in the dark for a while before rescheduling.
Interview questions [1]
Question 1
Tell me about a time where you and a team member disagreed on something.
Interview process is a little slow and you don't know up front how many interviews you'll end up having.
I enjoyed every interview. Nice people and they seem to know what they're doing
Interview questions [1]
Question 1
How do you deal with a customer that wants to cancel their subscriptions because they don't see value in it
Customer Success Manager applicants have rated the interview process at IBM with 3.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 43% positive. To compare, the company-average is 66.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at IBM overall takes an average of 30 days.
Common stages of the interview process at IBM as a Customer Success Manager according to 7 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 15%
Group panel interview: 15%
Drug test: 8%
Personality test: 8%
Skills test: 8%
IQ intelligence test: 8%
Other: 8%
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