I applied through a staffing agency. I interviewed at ID.me in Feb 2021
Interview
One of the worst interviews I ever had. The first person started asking questions immediately, without a smile. I talked to four people, the first one was reading questions directly from her monitor without looking at me or smiling, the second person was in a crowded room and I could not focus and I don't think she could hear what I was saying either. The third and fourth persons were ok. I never heard back the result.
Interview questions [1]
Question 1
A person wants to open a new account, walk him/ her through it.
I applied online. The process took 2 weeks. I interviewed at ID.me (Atlanta, GA) in Dec 2024
Interview
Very easy to understand. They have members from the company that reads the question to you and you are also provided prep time to answer the question. You are provided 1 time every question to retry.
Interview questions [1]
Question 1
What would you do if you received a call from a upset or unreasonable customer?
I applied online. The process took 1 week. I interviewed at ID.me (Tysons Corner, VA) in Sep 2021
Interview
The Interview Process was pretty straightforward and not anything rigorous. Majority of the questions that were asked by the interviewers involved my resume, experience, and a bit of behavioral questions.
Interview questions [1]
Question 1
Tell me about a challenge and how you overcame it?
The interview process was quick and easy. The whole process took about 2 weeks between me interviewing and starting the job. Two 15-min interviews asking the typical questions you see
Member Support Representative applicants have rated the interview process at ID.me with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 35.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Member Support Representative roles take an average of 8 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at ID.me overall takes an average of 26 days.
Common stages of the interview process at ID.me as a Member Support Representative according to 6 Glassdoor interviews include:
Group panel interview: 19%
IQ intelligence test: 19%
Background check: 13%
Phone interview: 13%
Drug test: 13%
Personality test: 13%
One on one interview: 13%
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