Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      ID.me

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: ID.me reviews | ID.me jobs | ID.me salaries | ID.me benefits
      ID.me interviewsID.me Customer Success Associate interviewsID.me interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Customer Success Associate Interview

      Mar 11, 2022
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at ID.me in Feb 2022

      Interview

      The phone screening was super easy and went well. The recruiter was very informative and it was more of a conversation than an intense interview. I thought it went well and the recruiter said he would send me the assessment to take following our call. He ended up not sending it and ghosted me even after I reached out. Listen to the other reviews! Ghosting a candidate is so unprofessional and wastes everyone’s time.

      Interview questions [1]

      Question 1

      Past experiences Basic behavioral questions
      Answer question
      1
      avatar
      ID.me response
      4y
      Thank you for sharing your feedback with us in regards to your interview experience at ID.me. We strive to create a great candidate experience and we sincerely apologize that this was not the case for you. Your candid feedback helps us identify process improvement and coaching opportunities and we will work with our team to close those gaps to prevent this from happening in the future. We wish you all the best in your future endeavors.

      Other Customer Success Associate Interview Reviews for ID.me

      Customer Success Associate Interview

      Oct 29, 2019
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at ID.me in Oct 2019

      Interview

      Absolute joke of a company -- would not recommend interviewing for any position. I interviewed for a customer success role and truly it was a horrid experience. There were four interviewers, two by themselves for 30 minutes each and then a panel of two leaders at the company. The first interviewer had no idea who I was and had never seen my resume, the second interviewer cursed several times during my interview (I honestly couldn't believe it) for seemingly no reason and proceeded to grill me on a case study they had apparently made up themselves a few minutes earlier (all the while staring at me awkwardly--maybe he/she had never given an interview before?), and then during the panel interview with leadership, the two leaders stared at their phones texting half the time, barely made eye contact, and showed little interest in getting to know me. They never followed up after the on-site interview -- but given how this process went I am not shocked. It was one of the worst experiences interviewing I have had (maybe ever?) and if you are a good candidate I would not waste your time with them.

      Interview questions [1]

      Question 1

      Describe for me the qualities of your best friend...
      Answer question
      10

      ID.me interviews FAQs

      • Common stages of the interview process at ID.me as a Customer Success Associate according to 2 Glassdoor interviews include:

        Presentation:  25%

        Group panel interview:  25%

        Phone interview:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Trusted Referee(60) ;
        2. Member Support Representative(52) ;
        3. Customer Service Representative(17) ;
        4. Member Service Representative(16) ;
        5. General Support Representative(15) ;
        6. Team Lead(14) ;
        7. General Support(12) ;
        8. Trusted Referee Document Reviewer(10) ;
        9. Quality Assurance Analyst(9) ;
        10. Software Engineer(9) ;
        11. Sales(7) ;
        12. Fraud Analyst(6) ;
        13. Member Support Specialist(6) ;
        14. Product Manager(6) ;
        15. Director of Community Outreach(5) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at ID.me

      20 jobs in United States
      Account Manager, Healthcare
      McLean, VA
      ·
      $233K - $300K /yr
      (Employer provided)
      View job
      Account Manager, Healthcare
      United States
      ·
      $233K - $300K /yr
      (Employer provided)
      View job
      Account Manager, Healthcare
      Nashville, TN
      ·
      $233K - $300K /yr
      (Employer provided)
      View job
      Customer Onboarding Manager
      McLean, VA
      ·
      $175K - $205K /yr
      (Employer provided)
      View job
      Customer Onboarding Manager
      Mountain View, CA
      ·
      $175K - $205K /yr
      (Employer provided)
      View job
      View all Customer Success Associate Jobs