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      ID.me

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      IT Support Analyst Interview

      Mar 20, 2022
      Anonymous Interview Candidate
      Valrico, FL
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1+ week. I interviewed at ID.me (Valrico, FL) in Mar 2022

      Interview

      Interviews were pretty casual. They felt more like a conversation than they did a question and answer format. Take your time with the technical assessment. Communicate like a scientist (which is one of their values). It says to keep it to 1-2 paragraphs for each scenario. So following that I think I shot myself in the foot. Be detailed and make sure you elaborate or explain as best you can. I’m sure had I done this the first time around I may have gotten an offer.

      Interview questions [3]

      Question 1

      Tell me about a time you encountered a problem and how you resolved it.
      Answer question

      Question 2

      Tell me about a time you did something to help others.
      Answer question

      Question 3

      Tell me about a time you made a mistake and how did you resolve it.
      Answer question
      avatar
      ID.me response
      4y
      Thank you for taking the time to share your thoughts and feedback with us! We are beyond happy to hear that your experience was positive, this is what we strive for with every candidate's experience. If you have any other thoughts or recommendations, please feel free to reach out to your recruiter or glassdoor@id.me. We wish you all the best in your future endeavors!

      ID.me interviews FAQs

      • IT Support Analyst applicants have rated the interview process at ID.me with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 35.2% positive. This is according to Glassdoor user ratings.
      • Candidates applying for IT Support Analyst roles take an average of 10 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ID.me overall takes an average of 26 days.
      • Common stages of the interview process at ID.me as a IT Support Analyst according to 1 Glassdoor interviews include:

        IQ intelligence test:  33%

        Personality test:  33%

        One on one interview:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Trusted Referee(60) ;
        2. Member Support Representative(52) ;
        3. Customer Service Representative(17) ;
        4. Member Service Representative(16) ;
        5. General Support Representative(15) ;
        6. Team Lead(14) ;
        7. General Support(12) ;
        8. Trusted Referee Document Reviewer(10) ;
        9. Quality Assurance Analyst(9) ;
        10. Software Engineer(9) ;
        11. Sales(7) ;
        12. Fraud Analyst(6) ;
        13. Member Support Specialist(6) ;
        14. Product Manager(6) ;
        15. Director of Community Outreach(5) .


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      Jobs at ID.me

      13 jobs in United States
      IT Support Analyst
      Mountain View, CA
      ·
      $90K - $105K /yr
      (Employer provided)
      View job
      SOC Analyst
      Washington, DC
      ·
      $96K - $112K /yr
      (Employer provided)
      View job
      SOC Analyst
      McLean, VA
      ·
      $96K - $112K /yr
      (Employer provided)
      View job
      Head of Marketing Data and Measurement
      United States
      ·
      $169K - $207K /yr
      (Employer provided)
      View job
      Developer Marketing Manager
      Washington, DC
      ·
      $155K - $190K /yr
      (Employer provided)
      View job
      View all IT Support Analyst Jobs