I applied through an employee referral. The process took 3 weeks. I interviewed at ID.me (Chicago, IL) in Mar 2022
Interview
3 step process not including the initial recruiter phone screen.
1. 30 minute interview with hiring manager.
2. 30 minute meeting with 3-5 minute presentation. Presentation was role play presenting to client.
3. 3 30 minute culture interviews with 3 employees. This is where they ask the behavioral based “tell me about a time you…” questions.
Interview questions [1]
Question 1
Tell us about a time you helped someone? Tell us another one.
They did this a couple times asking for 2 examples so be prepared for that.
Applied to the role. Strangely on the same day, I get a cold outreach message on Linkedin from the director of CS. I told him my calendar is open, but he wanted me to wait 7 days just for the initial interview. I told him I'm active in interviews, and am going out of town in the next few weeks. He responded stating that i'm towards the end of my interviews, the timing isn't right. First of all I didn't even say this, and what is with a company not working with a candidates deadlines. You want me to drop all interviews if i'm interviewing with you? What a joke.
I applied through a recruiter. I interviewed at ID.me
Interview
Recruiter reached out to schedule a phone screen for a Customer Success role. They ended up being late to the scheduled phone call, and the first question they asked me was to describe what my current company does/offers. I explained that it's a health benefits (insurance) company, and the recruiter interjected to state that this likely wouldn't be a good fit and ended the call.
If the recruiter had taken 30 seconds to look at my resume or look into the company that I'm currently at, it could have saved the couple of hours that I took to research ID.me and prep for the phone call.
Customer Success Manager applicants have rated the interview process at ID.me with 3.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 35.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 41 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at ID.me overall takes an average of 26 days.
Common stages of the interview process at ID.me as a Customer Success Manager according to 8 Glassdoor interviews include:
Phone interview: 18%
One on one interview: 15%
Presentation: 15%
Group panel interview: 12%
IQ intelligence test: 12%
Personality test: 9%
Background check: 9%
Skills test: 9%
Other: 3%
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