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      CX Program Manager, Tools & Processes Interview

      May 14, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 1 week. I interviewed at ID.me in May 2024

      Interview

      Hiring Manager reached out directly on LinkedIn about the role and how I'd be a good fit. I went through the formal process and had to speak to the recruiter first before I could formally interview with the hiring manager. The recruiter was nice and knew a lot about the company, but didn't know too much about the role. I was scheduled to interview with the hiring manager the very next day and turns out the info I was given by the recruiter didn't align with what the hiring manager said. The hiring manager also wasn't very friendly and a few minutes into our convo, I knew our personalities weren't a great fit if we were to work together. She also seemed to be in a hurry throughout the interview and I felt rushed. When the interview was wrapping up, she quickly hung up before I could say goodbye. Overall, didn't seem to get a friendly vibe and it seemed she was just looking to fill the role and didn't care that I cared about growth and innovation. Her responses to my questions were also pretty short and not very helpful. I wouldn't recommend applying if you're looking to be at a company to be at for a few years.

      Interview questions [1]

      Question 1

      What tools do you use when reviewing customer data?
      Answer question

      ID.me interviews FAQs

      • Candidates applying for CX Program Manager, Tools & Processes roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at ID.me overall takes an average of 26 days.
      • Common stages of the interview process at ID.me as a CX Program Manager, Tools & Processes according to 1 Glassdoor interviews include:

        Phone interview:  50%

        One on one interview:  50%

      • Here are the most commonly searched roles for interview reports -

        1. Trusted Referee(60) ;
        2. Member Support Representative(52) ;
        3. Customer Service Representative(17) ;
        4. Member Service Representative(16) ;
        5. General Support Representative(15) ;
        6. Team Lead(14) ;
        7. General Support(12) ;
        8. Trusted Referee Document Reviewer(10) ;
        9. Quality Assurance Analyst(9) ;
        10. Software Engineer(9) ;
        11. Sales(7) ;
        12. Fraud Analyst(6) ;
        13. Member Support Specialist(6) ;
        14. Product Manager(6) ;
        15. Director of Community Outreach(5) .


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