I applied online. I interviewed at IHG Hotels and Resorts (Cleveland, OH) in Aug 2021
Interview
My original interview process was swift and the manager interviewing me allowed me to ask the questions needed to verify if this was a fit for me. I was able to make a clear decision on if I was ready to step into the hospitality industry.
Interview questions [1]
Question 1
If I was capable of switching from call center jobs to being front facing and standing for 8+ hours if needed/wanted.
Fine lengthy satisfactory short not good tedious result driven got the job high turnover lack of care construction in lobby small rooms unprofessional management style ghetto employees nice clients low pay no security
I applied online. I interviewed at IHG Hotels and Resorts
Interview
Pretty easy and simple, 1 max 2 round of interviews, mostly with situational questions like what would you do if this and that happens, one on one or with hr and direct manager mostly happening at the location
First will be Phone interview they will ask about your availability. Then they will schedule an interview with your apartment manager, they will ask why you want to work this position. After that the HR manager will interview you why you want to work for us. Then branch manager will interview you about your experience
Interview questions [1]
Question 1
Tell me a time you go above and beyond to a customer