I applied online. The process took 5 days. I interviewed at IHG Hotels and Resorts (Charleston, SC) in May 2012
Interview
Came in and met with the Team Managers there was a panel interview and role play that we did and the manager played as the guest. We were given a script to use that could help us to navigate through the guest interaction
Interview questions [1]
Question 1
Tell me about a time when you were working under pressure
I applied online. The process took 2 weeks. I interviewed at IHG Hotels and Resorts (Charleston, SC) in Apr 2013
Interview
A behavioral interview style with a panel of 3-4 managers. They took turns asking questions and then there was a simulated call after being given a structure of the rewards program that I would be working with.
Interview questions [1]
Question 1
Tell me about a time when you did something that did not come out as planned or expected and the results
Customer Care Manager applicants have rated the interview process at IHG Hotels and Resorts with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Manager roles take an average of 10 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at IHG Hotels and Resorts overall takes an average of 17 days.
Common stages of the interview process at IHG Hotels and Resorts as a Customer Care Manager according to 2 Glassdoor interviews include:
Group panel interview: 22%
Other: 22%
Skills test: 22%
Background check: 11%
Personality test: 11%
Phone interview: 11%
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