Guest Services Representative applicants have rated the interview process at IHG Hotels and Resorts with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Services Representative roles take an average of 7 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at IHG Hotels and Resorts overall takes an average of 17 days.
Common stages of the interview process at IHG Hotels and Resorts as a Guest Services Representative according to 5 Glassdoor interviews include:
One on one interview: 36%
Background check: 29%
Drug test: 14%
Group panel interview: 7%
Phone interview: 7%
Presentation: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 days. I interviewed at IHG Hotels and Resorts (Tampa, FL) in Apr 2011
Interview
It was a very well-handled interview. The general manager was very nice and offered me the job right then. Of course, I did have to go through a background check and drug test. Not a problem at all. Smooth sailing.
Interview questions [1]
Question 1
Tell me about a time that you had to break the rules in order to make the guest happy
I applied in-person. The process took 2 weeks. I interviewed at IHG Hotels and Resorts (Athens, GA) in Nov 2015
Interview
It touched on the skills that I brought to the table, with emphasis on customer service. The questions were phrased in such a way that you must answer them from a customer service standpoint
I applied in-person. The process took 5 days. I interviewed at IHG Hotels and Resorts
Interview
Walk-In
Gave the Assistant Manager my resume, and they happened to be hiring. I had previous experience as GSR at the Ramada. They liked I had experience, interview was mainly about previous experience (probably to see how quickly they could get me trained). Got a call next day and wanted to hire me. Training was for 2 weeks. One week check-outs, next, check-ins. Very simple and easy operating system. If you pay VERY closely to details and client information it should be a breeze to you.
Interview questions [1]
Question 1
Funniest work experience... had to stay professional about it but still show personally.