I applied online. The process took 2 months. I interviewed at IHG Hotels and Resorts
Interview
They were very polite at the moments I thought they have plastic behaviour, like they read from manual what to ask... The asked about my strengths and weaknesses, about a situation when I had to be flexible, about a time when I had to deal with difficult guest, about a time when I did something special for a guest, what I did to improve the business, how did I handle a complaint, how do I react during stressful times, so basically it was more like STAR interview
Interview questions [1]
Question 1
How can you sell yourself, what qualities are your selling points?
Guest Relations Agent applicants have rated the interview process at IHG Hotels and Resorts with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 71.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Relations Agent roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IHG Hotels and Resorts overall takes an average of 17 days.
Common stages of the interview process at IHG Hotels and Resorts as a Guest Relations Agent according to 1 Glassdoor interviews include:
One on one interview: 100%
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