Front Desk Agent applicants have rated the interview process at IHG Hotels and Resorts with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 81% positive. To compare, the company-average is 71.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Front Desk Agent roles take an average of 12 days to get hired, when considering 21 user submitted interviews for this role. To compare, the hiring process at IHG Hotels and Resorts overall takes an average of 17 days.
Common stages of the interview process at IHG Hotels and Resorts as a Front Desk Agent according to 21 Glassdoor interviews include:
One on one interview: 39%
Background check: 14%
Drug test: 11%
Presentation: 7%
Other: 7%
Skills test: 7%
Group panel interview: 4%
Personality test: 4%
Phone interview: 4%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 2 days. I interviewed at IHG Hotels and Resorts (Lafayette, IN) in Aug 2014
Interview
They called to set up an interview with me the day after I applied in person. The manager and front desk supervisor interviewed me together. They took turns asking questions. It was in a comfortable sitting area in the lobby. I was pretty well prepared for the interview and I wore a business professional outfit (dress pants and suit jacket). The interview only lasted about 10 min or so and was pretty easy.
Fine lengthy satisfactory short not good tedious result driven got the job high turnover lack of care construction in lobby small rooms unprofessional management style ghetto employees nice clients low pay no security
I applied online. I interviewed at IHG Hotels and Resorts
Interview
Pretty easy and simple, 1 max 2 round of interviews, mostly with situational questions like what would you do if this and that happens, one on one or with hr and direct manager mostly happening at the location
First will be Phone interview they will ask about your availability. Then they will schedule an interview with your apartment manager, they will ask why you want to work this position. After that the HR manager will interview you why you want to work for us. Then branch manager will interview you about your experience
Interview questions [1]
Question 1
Tell me a time you go above and beyond to a customer