Customer Care Representative applicants have rated the interview process at IHG Hotels and Resorts with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 71.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Care Representative roles take an average of 4 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at IHG Hotels and Resorts overall takes an average of 17 days.
Common stages of the interview process at IHG Hotels and Resorts as a Customer Care Representative according to 5 Glassdoor interviews include:
One on one interview: 19%
Background check: 13%
Group panel interview: 13%
Phone interview: 13%
Personality test: 13%
Skills test: 13%
IQ intelligence test: 6%
Other: 6%
Drug test: 6%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at IHG Hotels and Resorts (Manila, Manila)
Interview
After the submission of my application, I was emailed and told to join a group introduction to the brand and job. I was in a zoom room with about 40+ people.
I applied through an employee referral. I interviewed at IHG Hotels and Resorts (Manila, Manila) in Jun 2021
Interview
It was mostly basic trying to get to know you. Questions like where do you see yourself in 5 years... And more on discussing what salary range you have benefits and also if you are okay with working graveyard...
Interview questions [1]
Question 1
Tell me something that isn't on your resume
How did you hear about this opening
I applied online. I interviewed at IHG Hotels and Resorts
Interview
Single manager interview. Similar to other call center interviews, you must answer basic questions such as how you handle stressful situations. You must also do a mock call. Overall very straight forward process. Research typical IHG information such as what the company standards for and what they actually do and you will be fine.
Interview questions [1]
Question 1
How did you handle a stressful situation at your previous job?