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      IKEA

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      Jobs at IKEA

      96 jobs in United States
      Customer Experience Team Leader
      Live Oak, CA
      ·
      $24 - $34 /hr
      (Employer provided)
      View job
      Customer Experience Team Leader
      Stoughton, MA
      ·
      $28 - $38 /hr
      (Employer provided)
      View job
      Retail Sales Associate
      Hicksville, NY
      ·
      $20 - $28 /hr
      (Employer provided)
      View job
      Retail Sales Associate
      Hicksville, NY
      ·
      $20 - $28 /hr
      (Employer provided)
      View job
      Food Co-worker
      Columbus, OH
      ·
      $18 - $25 /hr
      (Employer provided)
      View job
      View all Retail Customer Service Manager Jobs

      IKEA interviews FAQs

      • Retail Customer Service Manager applicants have rated the interview process at IKEA with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Retail Customer Service Manager roles take an average of 30 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
      • Common stages of the interview process at IKEA as a Retail Customer Service Manager according to 1 Glassdoor interviews include:

        Skills test:  25%

        Phone interview:  25%

        Drug test:  25%

        One on one interview:  25%

      • Here are the most commonly searched roles for interview reports -

        1. Sales Associate(686) ;
        2. Cashier(419) ;
        3. Sales Co-Worker(412) ;
        4. Customer Service Representative(383) ;
        5. Customer Service(317) ;
        6. Sales(266) ;
        7. Visual Merchandiser(234) ;
        8. Interior Designer(224) ;
        9. Sales Coworker
      (220) ;
    • Sales Assistant(207) ;
    • Manager(187) ;
    • Vendeur(168) ;
    • Warehouse Worker(168) ;
    • Team Leader(165) ;
    • Goods Flow Co-worker(125) .
    • Retail Customer Service Manager Interview

      Dec 17, 2019
      Anonymous employee
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at IKEA in Nov 2019

      Interview

      I was contacted via email the day after submitting my application, did 1 phone interview with the recruiter. Pretty standardized questions for retail about customer service and managing teams. She gave me the IKEA values information to read through to help with my in person which was scheduled almost immediately. Spent an hour at the store with the person who would be my direct manager. Questions were behavior based from an interview guide and definitely hit on the core IKEA values information I was sent. Was contacted the next day for a third interview with the store manager which happened the following day. Similar outline with questions, he dug in a bit more with his own set of questions. Because of the holiday weekend that was approaching I waited a bit over a week for an offer to come. All and all one of the best and challenging(which I enjoy) interview processes I've gone through.

      Interview questions [1]

      Question 1

      Tell me about a time you took over a team that was struggling to achieve results and what steps you took to get them on track.
      Answer question