One round virtual interview held during the pandemic. Basic questions to figure out how you would deal with customers and difficult or stressful situations. Importance of being on time and always pulling your weight on the team.
It was a typical interview. They asked question about past experience and described ikea culture.Even though I knew i wasn't excited about working for ikea, in this economy I decided to give it a go.
Fueron varias etapas, la última tienes que hacer una entrevista grupal donde te plantean un caso de una familia y tienes un presupuesto con el que venderle. Después está la fase de entrevista personal. Mi recomendación es que se te escuche en la dinámica grupal pero no te pongas por encima de nadie quieren ver también como interactúas con los compañeros
Interview questions [1]
Question 1
Háblame de ti
Cuéntame alguna experiencia difícil que hayas tenido con un cliente y como lo afrontaste
Que dice la gente de ti Cuéntame
Cuál es tu disponibilidad
I applied online. The process took 4 days. I interviewed at IKEA (Logan) in Aug 2025
Interview
Fast, professional and extremely insightful.
Got the call the same day as applying, and the woman I spoke to was super nice. Arranged the face to face interview over the weekend.
Customer Service applicants have rated the interview process at IKEA with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 90% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 13 days to get hired, when considering 50 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Customer Service according to 50 Glassdoor interviews include:
One on one interview: 21%
Drug test: 19%
Skills test: 16%
Phone interview: 15%
Presentation: 8%
Background check: 8%
IQ intelligence test: 5%
Group panel interview: 5%
Other: 1%
Personality test: 1%
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