Initial interview process was a phone call to do an assesstment on my experience and logical thinking. Afterwards they called me to do a face to face interview with 25 other people with 5 people in each groups starting with an icebreaker and activities where we speak about the particular topic according to the model. After the selection was a one on one interview with the HR.
Interview questions [1]
Question 1
Tell me about yourself, your experience with customer service, salary expectation and flexibility with work
Great interview with good mix of questions. And promotes you asking them on the work culture n environment. You should have been able and willing not be in a situation like the other one and have your best
I applied online. I interviewed at IKEA (Birmingham, England) in Sep 2025
Interview
A few rounds of interviews and decided this may not be the one. Promising company, people are great, love the perks. there was a group session, and team exercises people are great, love the perks. there was a group session, and team exercises
Interview questions [1]
Question 1
Experience working with people, what your values are, how sustainable are you
I applied online. The process took 4 weeks. I interviewed at IKEA (Baltimore, MD) in May 2025
Interview
Very positive call with members of the management team. Felt they were very fair and friendly on the call. My availability/plans didn’t work out with the role but I enjoyed the conversation.
Customer Service Representative applicants have rated the interview process at IKEA with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 77.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 15 days to get hired, when considering 45 user submitted interviews for this role. To compare, the hiring process at IKEA overall takes an average of 19 days.
Common stages of the interview process at IKEA as a Customer Service Representative according to 45 Glassdoor interviews include:
Phone interview: 20%
One on one interview: 20%
Drug test: 16%
Skills test: 16%
Group panel interview: 9%
Presentation: 5%
Background check: 5%
Other: 3%
Personality test: 3%
IQ intelligence test: 2%
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