Customer Service Representative applicants have rated the interview process at INFUSE with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 51.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 12 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at INFUSE overall takes an average of 23 days.
Common stages of the interview process at INFUSE as a Customer Service Representative according to 3 Glassdoor interviews include:
IQ intelligence test: 38%
Personality test: 25%
Phone interview: 13%
Skills test: 13%
Presentation: 13%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at INFUSE in Jul 2025
Interview
The process begins with an assessment, followed by an interview. However, the interview experience was disappointing, as there was a lack of communication regarding the status of my application. Updates were only provided after I initiated contact via email, at which point I was informed that I had not advanced to the next stage of consideration .
Interview questions [1]
Question 1
Could you please provide an overview of your professional experience? Additionally, I would appreciate any insights you may have regarding the company, particularly your understanding of Infuse and its operations. Thank you.
I applied online. I interviewed at INFUSE (Milan) in Jan 2024
Interview
After initial one-way video interview, if approved, you will be asked to complete an Excel test where you will share your screen for around 30min with the recruiter during a video call. You will be given the instructions and what needs to be done.
I applied online. The process took 1+ week. I interviewed at INFUSE in Sep 2023
Interview
Before, during, and after interview process, a representative of INFUSEmedia sent me e-mails to inform me of my progress. They also informed me when they decided not to process my application further. I really appreciate their transparency.
Interview questions [1]
Question 1
What is your favorite Excel function? What makes you an outstanding candidate and why do you want to join? What is lead generation? How do you manage same priority tasks? What is your expected salary range?