Hiring process for Customer Service Representative position: 1. One-way video interview and PI tests 2. Hiring Team review 3. Excel skills assessment 4. Interview with the Hiring Team 5. Decision (Offer/Rejection)

I applied to INFUSE in early January 2025 and went through one of the most unnecessarily long and disorganized interview processes I’ve ever experienced, over 3 months of interviews, tests, and waiting… just to be sent a generic rejection email at the end. The process started with a one-way video interview, a cognitive assessment, and a personality test. After that, I was ghosted for over a month. I had to follow up myself before hearing back about the next step (an Excel test), which again took weeks for them to respond to. Only after another follow-up from me was I moved to the next stage. The interview with the hiring team went well; the women I spoke with were warm and friendly. Then came the final interview with someone from the executive/client success team. Unlike the previous experience, this person felt cold, disinterested, and unwelcoming. After this final step, I was again left in the dark. A full week passed with no response until I once again chased them up, only to receive a cold, automated rejection email. This company dragged me through months of tests, interviews, and silence with no regard for my time or effort. I genuinely regret ignoring the other Glassdoor reviews that warned about this very thing. They clearly lack professionalism, communication, and respect for candidates. If you're considering applying to INFUSE, don’t. Save yourself the energy. This process felt like a complete joke.