I applied online. I interviewed at Illuminate Education (Los Angeles, CA) in Mar 2021
Interview
Panel interview with team lead and two directors. Very relaxed and fun. Great interview questions. Really wanted to get to know my personality and experience. Pretty standard straightforward interview questions. Did do a mock phone call that was actually a lot of fun.
Interview questions [1]
Question 1
Strengths and weaknesses. How you handled a difficult customer interaction.
I applied online. The process took 2 weeks. I interviewed at Illuminate Education (Irvine, CA) in Apr 2018
Interview
It was quick and friendly. They asked relevant questions to the position and about my ability to perform the job. It was great and I appreciated the interviewers. It was by far the best interview process I've had.
Interview questions [1]
Question 1
They have you walk them through a troubleshooting problem over the phone since most of the questions are phone based.
Customer Support Specialist applicants have rated the interview process at Illuminate Education with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 73.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Illuminate Education overall takes an average of 20 days.
Common stages of the interview process at Illuminate Education as a Customer Support Specialist according to 2 Glassdoor interviews include:
IQ intelligence test: 22%
Group panel interview: 22%
Other: 11%
Phone interview: 11%
Drug test: 11%
Presentation: 11%
One on one interview: 11%
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